Overall Satisfaction Is Up and Monthly Bills Down, Yet Electric Providers Still Lag Behind Other Industries in Customer Satisfaction, J.D. Power Study Finds
J.D. Power Power Reliability Shows Improvement; Communications about Outages Is Key COSTA MESA, Calif.: 13 July 2016 — Although customer-reported monthly electric bills have fallen to their lowest levels in 10 years and overall satisfaction is on the rise, electric utility providers continue to struggle to match other industries in customer satisfaction, according to the … Read more